We ship worldwide. Yes mostly likely your country.

For our Australian customers, your orders will be crafted and shipped directly from Australia to your doorstep, ensuring authenticity and local support. On rare occasions will the item be shipped internationally to Australia. 

For our international customers, we've streamlined our process by producing your custom clothing closer to home. This means faster delivery times and increased efficiency, without compromising on quality or the unique touch of your order, It's our way of bringing our creations to you, wherever you are in the world.

All orders regardless of origin shipping are drawn by @daxon in Australia.

Each piece of custom clothing is crafted with care, and tailored specifically for you. We appreciate your patience as we work on your order to ensure a quality finish. Typically, orders are dispatched within 10 business days, although the actual delivery time will vary depending on where you are in the world.

If 10 business days have passed and you have not yet received a shipping notification email from us please contact us at support@daxonpaws.com

Rest assured, we offer tracking information for every order. Yes, monitor its journey right to your doorstep. Never left wondering about where it is.

Once your order is on its way, we'll send you an email with a tracking link and the courier's name. Keep an eye on your inbox for that update on your package's journey. Check it multiple times over the days. I’d suggest getting updates directly from them, consider signing up for email and SMS notifications directly on the courier's website if they offer that option. This way, you'll stay in the loop.

If something strange happens or no updates for over 10 business days after the initial dispatchment email then contact us at support@daxonpaws.com with your order number and the issue.

If you live in or will be in Gold Coast, Australia we can sometimes arrange an in-person pickup/drop-off. Depending on availability and circumstances. 

Please contact us at support@daxonpaws.com with your order number and pickup/dropoff request.

When your package is sent these are the estimated delivery times. 

Estimated Shipping Times: 

• USA/Canada is an estimated 6 to 9 business days.
• Europe is an estimated 6 to 9 business days.
• Northern Europe is an estimated 11 to 15 business days.
• Japan/Singapore is an estimated 7 to 11 business days.
• Brazil is an estimated 15 to 22  business days.
• Worldwide is an estimated 15 to 22 business days.

Please be aware that there are circumstances where shipping delays may occur, which are beyond our control. These can stem from a variety of external factors including, but not limited to, logistical challenges, adverse weather conditions, customs delays, or unforeseen disruptions within courier services. Such situations might affect the transit time of your order and extend the expected delivery window.

We appreciate your patience and understanding in situations where delays occur despite our best efforts. Rest assured, we are committed to ensuring your order reaches you. If any significant delay is anticipated regarding your shipment, we will communicate this to you promptly, along with any relevant details or actions you might need to take.

If it’s been over those estimated shipping times and updates on your tracking link then contact us at support@daxonpaws.com with your order number and the issue.

Please contact us at support@daxonpaws.com immediately with your order number, full name, the current address it is being shipped to the new address you want to ship to.

We will update you if it’s possible to change the shipping address. 

Our strategy involves shipping orders within the same major region or country whenever possible. For our customers in Europe, the UK, USA/Canada, Japan, Brazil, and Australia, this means your items are dispatched from a local warehouse within those regions. Since the goods are not crossing international borders, customs and import charges typically do not apply.

Another piece of good news with the cost of single items. Based on our understanding and general practices, the value of a single item you purchase from us is usually below the threshold set by many countries for incurring import duties. This effectively means that even if your order is shipped from an international country, it’s less likely to attract additional customs fees due to its value being under that limit.

However, there's a note of caution, laws vary by country. Customs policies and import laws can be complex and vary significantly across different countries. While we aim to ensure a hassle-free delivery experience for you without additional costs, we strongly advise checking the specific import regulations of your country beforehand.

Responsibility for Customs Fees:  In cases where customs or import duties are incurred once the parcel reaches its destination country, responsibility for these fees falls upon you as the recipient. These charges must be paid by you to release your order from customs.

It will be ok– we’ve got a plan in place. If you notice that the tracking information hasn’t been updated for an unusually long time and fear your package might be lost, here’s what you should do:

1. Contact Us Immediately,  reach out to us as soon as you suspect that something's wrong with your delivery. The sooner we know, the quicker we can act to resolve the issue.

2. Upon receiving your concern, we'll dive into an investigation with the courier service. This step is crucial and may take some time as we work with the shipping partners to locate your parcel or understand what went wrong.

3. Find and call the direct contact number for the courier company in your country. If it’s DHL or FedEx for example, get their local or national support line and call them about your order. This is the fastest way and best thing you can do while we work during the Australian Eastern Timezone. 

4. We understand how disappointing it can be not to receive an item you were looking forward to. That’s why we assure you that should your order indeed be confirmed as lost in transit by the courier, we are prepared to make things right. Depending on what you prefer and the availability of the item(s), we can:

• Send out a replacement at no additional cost to you.
• Offer a refund for the lost items.

We value your satisfaction and trust in our service deeply. While instances of orders getting lost in transit are rare, they can happen, and when they do, we’re committed to ensuring a resolution that leaves you satisfied.

Remember, we’re here for any questions or assistance you might need throughout this process.